Contact
WE’RE HERE TO HELP
Have a question about a building set, an existing order, shipping, instructions, missing pieces, or after-sales support? Send us a message and the MISINI support team will be happy to assist you.
CONTACT INFORMATION
How to Reach Us
Business Hours
Monday to Friday
9:00 AM–6:00 PM
Hong Kong Time
Response Time
We normally respond within 24 hours during business days. Replies may take longer during weekends, public holidays, or periods of high demand.
Existing Orders
Please include your order number when contacting us about shipping, tracking, missing pieces, damaged items, returns, or other order issues.
BEFORE YOU CONTACT US
Help Us Assist You Faster
Providing complete and accurate information helps our support team review your request and respond more efficiently.
Order Questions
Include your order number, the email address used at checkout, and a clear description of your question.
Missing or Incorrect Pieces
Include the product name, the relevant instruction step or part number, and clear photos of the parts list when available.
Damaged Products
Include photos of the damaged item, outer packaging, shipping label, and any visible damage to the parcel.
Tracking Questions
Include your order number and tracking number so we can review the latest available shipping information.