Terms of service

Terms of Service

Last updated: July 12, 2026

Welcome to MISINI. These Terms of Service govern your access to and use of misinimoc.com, including its content, features, online store, customer services, and products.

Throughout these Terms, “MISINI,” “we,” “us,” and “our” refer to the operator of misinimoc.com. “You” and “your” refer to visitors, customers, account holders, and other users of the website.

By visiting our website, creating an account, submitting information, or purchasing a product, you agree to these Terms of Service and the policies incorporated into them. If you do not agree with these Terms, you should not use the website or place an order.

These Terms apply together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, and any other policy displayed during checkout.

1. Website and Store Operator

MISINI is the brand name used on this website. The registered operator of the website is:

Legal entity: Shenzhen Changqin Industrial Co., Ltd.
Business address: Room 502, No. 34, Second Industrial Zone, Huarong Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen
Terms inquiries: misinimoc@outlook.com
Telephone: +86 18902852627
Support hours: 9:00 AM–8:00 PM, Monday through Sunday, China Standard Time

Our ecommerce store is hosted through Shopify, which provides the technical platform used to display products, manage checkout, and support online transactions.

2. Eligibility and Use by Minors

You must be legally capable of entering into a binding contract in your country or region to create an account or place an order independently.

If you are under the applicable age of majority, you may use the website or purchase products only with the involvement, permission, and supervision of a parent or legal guardian.

Some building block products may contain small parts or have specific age recommendations. Customers are responsible for reviewing product labels, age grading, warnings, assembly instructions, and safety information before allowing a child to use a product.

3. Acceptable Use of the Website

You may use the website only for lawful personal or commercial purchasing purposes consistent with these Terms.

You must not use the website or its services to:

• Violate any applicable law, regulation, court order, or third-party right;
• Submit fraudulent, false, misleading, or unauthorized orders;
• Impersonate another person or misrepresent your identity or authority;
• Transmit viruses, malware, harmful scripts, or destructive code;
• Interfere with the website, checkout, server, network, or security systems;
• Attempt to obtain unauthorized access to an account, database, or system;
• Collect another person’s personal information without lawful authority;
• Use the website to send spam, phishing messages, or deceptive communications;
• Infringe copyrights, trademarks, patents, designs, or other intellectual property;
• Use automated tools in a way that places an unreasonable burden on the website;
• Circumvent purchase limits, geographic restrictions, or security controls; or
• Use any product or service for an illegal or unauthorized purpose.

We may restrict or terminate access where we reasonably believe these Terms have been violated, fraud or misuse has occurred, or continued access may harm customers, MISINI, or another party.

4. Customer Accounts and Information

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You agree to provide current, complete, and accurate account, billing, payment, and delivery information. You must update this information when it changes.

Contact us promptly if you believe that your account, password, payment method, or personal information has been accessed without authorization.

We may suspend an account while investigating suspected fraud, unauthorized access, policy violations, payment disputes, or security incidents.

5. Product Information and Images

We aim to provide clear and accurate product descriptions, specifications, photographs, prices, availability information, and safety notices.

However, colors may appear differently depending on screen settings, lighting, photography, materials, manufacturing batches, or device displays. Minor variations in color, pattern, printing, packaging, or surface finish may not constitute a product defect unless they materially affect the product’s advertised function or quality.

Measurements and product weights may be approximate unless expressly stated otherwise. Packaging may be updated without prior notice where the product itself remains materially consistent with its description.

We may correct typographical errors, inaccurate specifications, availability errors, or other obvious mistakes. We will not knowingly use this provision to avoid obligations relating to materially misleading product information.

6. Product Safety and Responsible Use

Customers must follow all age recommendations, warnings, assembly instructions, maintenance guidance, and safety information supplied with a product or displayed on its product page.

Building block sets and accessories may contain small pieces that can create choking or ingestion risks for young children. Products should be kept away from children below the stated age range and used under appropriate adult supervision where required.

Products should not be altered, heated, swallowed, placed in the mouth, used near fire, or used for purposes inconsistent with their intended design.

Stop using a product if it becomes cracked, broken, excessively worn, or otherwise unsafe. Nothing in these Terms excludes rights or remedies relating to defective or unsafe products that cannot lawfully be excluded.

7. Product Availability and Purchase Limits

All products are subject to availability. Placing an item in a shopping cart does not reserve that item or guarantee that it will remain available.

We may establish reasonable quantity limits per customer, household, payment method, account, billing address, or delivery address.

We may refuse or cancel orders that reasonably appear to involve:

• Fraudulent or unauthorized payment activity;
• Attempts to evade quantity restrictions;
• Incorrect pricing caused by an obvious technical error;
• Resale, distribution, or wholesale activity not approved by us;
• Delivery to an unsupported or restricted destination;
• Sanctions, trade restrictions, or legal compliance concerns;
• Abusive conduct toward staff or service providers; or
• A product that is unavailable or cannot be fulfilled.

Where an order is canceled after payment has been captured, the applicable amount will be refunded to the original payment method.

8. Order Placement and Acceptance

Submitting an order is an offer to purchase the selected products under these Terms. An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted.

An order is generally accepted when we confirm shipment, dispatch the product, or otherwise expressly confirm acceptance.

Before accepting an order, we may verify product availability, payment authorization, delivery information, pricing, and fraud-prevention information.

If we cannot accept an order, we may contact you, cancel the affected item, and refund any applicable payment already collected.

9. Order Cancellations

You may request cancellation before an order has entered fulfillment or been confirmed for shipment.

Cancellation requests are not guaranteed because processing may begin shortly after an order is submitted. Once an order has entered fulfillment or has been transferred to a shipping carrier, it normally cannot be canceled.

After delivery, an eligible product may be returned in accordance with our Returns and Refunds Policy.

10. Prices, Currency, and Promotions

Product prices are displayed in the currency selected or shown on the website. Currency conversion may be performed by the website, payment provider, card issuer, or bank.

Prices may change before an order is submitted. A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing error or where applicable law allows correction.

Discount codes, coupons, and promotions may be subject to additional terms, expiration dates, product exclusions, geographic restrictions, minimum order values, and usage limits.

Unless expressly stated otherwise, promotions cannot be combined, exchanged for cash, transferred, or applied retrospectively to an earlier order.

11. Taxes, Customs Duties, and Import Charges

Applicable taxes may be calculated and displayed during checkout. Depending on the delivery country, additional customs duties, import taxes, brokerage fees, handling fees, or local charges may be imposed after shipment.

Unless the checkout page expressly states that duties and taxes are included, the recipient is responsible for charges imposed by customs authorities, delivery providers, or local government agencies.

We do not control customs decisions or local import charges. Customers are responsible for confirming that ordered products may lawfully be imported into their destination country.

12. Payments and Payment Authorization

Available payment methods are displayed during checkout and may vary by country, currency, device, or order value.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges.

Payments may be processed by independent payment providers, banks, card networks, or fraud prevention services. We may be unable to complete an order if payment authorization is declined, reversed, expired, or identified as high risk.

Complete card numbers and security codes are generally processed directly by authorized payment providers rather than stored by MISINI.

13. Shipping and Delivery

Shipping destinations, processing estimates, delivery estimates, available carriers, and applicable charges are described in our Shipping Policy or displayed during checkout.

Delivery dates are estimates unless we expressly guarantee a specific service. Delays may occur because of customs inspection, weather, carrier disruptions, incorrect addresses, public holidays, remote destinations, high order volumes, or events outside our reasonable control.

Customers are responsible for providing a complete and deliverable shipping address. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged to the customer where permitted by law.

Risk of loss generally passes when the order is delivered to the address supplied by the customer, except where applicable law provides otherwise.

14. Returns, Refunds, and Replacements

Return eligibility, return time limits, damaged-item claims, return shipping responsibilities, refund processing, and replacement options are governed by our Returns and Refunds Policy.

Please inspect products shortly after delivery and contact us promptly if an item is damaged, defective, materially different from its description, or different from the product ordered.

We may request reasonable evidence, including photographs, video, packaging details, order information, or product identifiers, before approving a refund or replacement.

Nothing in these Terms limits mandatory consumer rights relating to products that are defective, unsafe, materially misdescribed, or otherwise non-compliant with applicable law.

15. Third-Party Services and Tools

The website may rely on third-party services such as Shopify, payment processors, shipping carriers, analytics providers, customer service systems, translation tools, social media platforms, or application providers.

Third-party services may have their own terms, privacy policies, availability limits, and technical requirements. Your use of those services may be subject to the applicable third-party terms.

We are not responsible for a third party’s independent services, content, security practices, or decisions, except to the extent that responsibility cannot lawfully be excluded.

16. Third-Party Links

The website may contain links to websites operated independently by other organizations. A link does not necessarily mean that MISINI owns, controls, recommends, or guarantees the linked website.

Customers should review the terms, privacy policies, pricing, and practices of a third-party website before submitting information or completing a transaction.

Questions or disputes concerning products or services purchased directly from an independent third party should be directed to that third party.

17. Intellectual Property

Unless otherwise stated, the website and its original content—including text, product photography, graphics, designs, page layouts, logos, icons, videos, downloads, and software—are owned by or licensed to MISINI and are protected by applicable intellectual property laws.

You may access and use the website for personal shopping and ordinary informational purposes. You may not reproduce, distribute, republish, modify, sell, sublicense, frame, or commercially exploit protected website content without prior written permission.

Product names, trademarks, photographs, or materials belonging to third parties remain the property of their respective owners.

18. Reviews, Feedback, and User Content

You may be able to submit product reviews, photographs, comments, suggestions, questions, or other content.

You retain ownership of original content you create. By submitting content to us, you grant MISINI a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, translate, display, distribute, and use that content for operating, improving, promoting, and documenting our website, products, and services.

You represent that you own or have permission to submit the content and that it does not:

• Infringe another party’s intellectual property or privacy rights;
• Contain false, defamatory, unlawful, threatening, or abusive material;
• Contain malicious code, spam, or deceptive links;
• Misrepresent your experience with a product;
• Disclose another person’s personal information without permission; or
• Violate these Terms or applicable law.

We may moderate, reject, hide, or remove content that violates these requirements. We are not required to publish every submission or respond to every suggestion.

19. Personal Information and Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

By submitting personal information, you confirm that the information is accurate and that you are authorized to provide it.

20. Website Availability and Changes

We may update, maintain, suspend, restrict, or discontinue website features when reasonably necessary for security, maintenance, legal compliance, technical improvements, business changes, or events outside our control.

We do not guarantee that every website feature will always be available, uninterrupted, secure, or error-free.

Changes to the website will not remove rights that have already arisen from an accepted order, except where a change is required by law or agreed with the affected customer.

21. Errors and Corrections

The website may occasionally contain typographical errors, technical errors, outdated availability information, or incorrect descriptions.

We may correct errors and update information when discovered. If a material error affects an order you placed, we may contact you to confirm whether you wish to proceed under the corrected information or cancel the affected item for a refund.

We will not use minor or unrelated errors as a reason to cancel an otherwise valid order.

22. Disclaimer of Website Warranties

To the fullest extent permitted by applicable law, the website and optional online features are provided on an “as available” basis. We do not guarantee that website access will always be uninterrupted, timely, compatible with every device, or free from technical errors.

Product warranties, if any, are limited to the warranties expressly stated on the applicable product page, packaging, warranty document, or policy.

Nothing in these Terms excludes or limits statutory warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded or limited.

23. Limitation of Liability

To the maximum extent permitted by applicable law, MISINI and its officers, employees, contractors, affiliates, and service providers will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website or a breach of these Terms.

This may include loss of profits, business opportunities, anticipated savings, goodwill, or data, where such loss was not reasonably foreseeable or directly caused by our breach.

Where liability may lawfully be limited, our aggregate liability relating to a specific product order will not exceed the amount paid for the affected product, except where applicable law requires a different remedy.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including:

• Fraud or fraudulent misrepresentation;
• Willful misconduct;
• Death or personal injury where caused by legally actionable negligence;
• Mandatory product safety or product liability obligations; or
• Non-excludable consumer rights.

24. Indemnification

To the extent permitted by applicable law, you agree to compensate and protect MISINI from reasonable third-party claims, losses, and costs arising directly from:

• Your material breach of these Terms;
• Your unlawful or fraudulent use of the website;
• Content you submit that infringes another person’s rights; or
• Your intentional interference with the website or another user.

This provision does not require you to compensate us for losses caused by our own unlawful conduct, negligence, breach, or failure to meet mandatory obligations.

25. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, government restrictions, customs disruptions, strikes, carrier interruptions, power failures, internet outages, or supply-chain emergencies.

Where such an event affects an accepted order, we will take reasonable steps to communicate the delay and determine whether fulfillment, replacement, rescheduling, or cancellation is appropriate.

26. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate website access if you materially violate these Terms, misuse the website, commit fraud, threaten security, abuse staff or service providers, or engage in unlawful activity.

Termination does not remove payment obligations, refund rights, intellectual property rights, privacy obligations, or liabilities that arose before termination.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

A waiver is effective only when it is expressly confirmed in writing by an authorized representative.

29. Entire Agreement

These Terms, together with the policies and order information incorporated by reference, constitute the agreement governing your use of the website and purchases made through it.

They replace earlier versions of the website terms relating to the same subject matter but do not replace specific written warranties, order confirmations, or agreements expressly provided to you.

30. Governing Law and Disputes

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Where a dispute cannot be resolved through customer service, it may be submitted to a court with competent jurisdiction in Shenzhen, Guangdong Province, China.

However, this section does not prevent a consumer from relying on mandatory consumer rights, jurisdiction rules, or dispute-resolution options available under the laws of the consumer’s place of residence where those rules cannot lawfully be waived.

31. Changes to These Terms

We may update these Terms to reflect changes in our website, products, services, business practices, technology, or legal obligations.

The current version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website, customer account, or email where required.

Updated Terms generally apply from the stated effective date. They will not retroactively remove rights relating to an order already accepted unless required by law or agreed with the affected customer.

32. Contact Information

Questions about these Terms of Service may be sent to:

MISINI
Terms inquiries: misinimoc@outlook.com
Telephone: +86 18902852627
Support hours: 9:00 AM–8:00 PM, Monday through Sunday, China Standard Time
Address: Room 502, No. 34, Second Industrial Zone, Huarong Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen

Please include your order number when contacting us about an existing purchase.

Frequently Asked Questions