Privacy policy

Privacy Policy

Last updated: July 12, 2026

Thank you for visiting and supporting MISINI. We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how MISINI collects, uses, discloses, retains, and protects personal information when you visit misinimoc.com, place an order, contact customer service, subscribe to communications, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a specific activity, we will request that consent separately.

Who Is Responsible for Your Personal Information?

For the purposes of applicable privacy and data protection laws, the party responsible for personal information collected through this website is:

MISINI
Legal entity: Shenzhen Changqin Industrial Co., Ltd.
Business address: Room 502, No. 34, Second Industrial Zone, Huarong Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen
Email: misinimoc@outlook.com
Website: misinimoc.com

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through misinimoc.com and through communications related to orders, customer support, promotions, and other services provided by MISINI.

It does not govern the independent privacy practices of third-party websites, payment providers, shipping carriers, social media platforms, or other services that maintain their own privacy policies.

Personal Information We Collect

The information we collect depends on how you interact with our website. It may include the following categories.

Contact and Identification Information

• Name;
• Billing and delivery addresses;
• Email address;
• Telephone number; and
• Account login or customer profile information.

Order and Transaction Information

• Products purchased or viewed;
• Order number and order history;
• Shipping and delivery information;
• Returns, refunds, replacements, and cancellations; and
• Payment status and limited payment-related information.

Payment card information is generally processed directly by authorized payment providers. MISINI does not intentionally store complete payment card numbers or card security codes on its own systems.

Device and Website Usage Information

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Pages viewed and links selected;
• Referring website or source;
• Approximate location derived from an IP address;
• Session activity and interaction data; and
• Cookie and similar technology identifiers.

Customer Service and Communication Information

We may collect information contained in emails, contact forms, product reviews, support requests, return claims, photographs, videos, and other communications you send to us.

Marketing Preferences

Where marketing communications are offered, we may collect your subscription status, communication preferences, consent records, and interactions with promotional emails or advertisements.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, or contact us;
• Automatically through cookies and similar website technologies;
• From Shopify and applications connected to our online store;
• From payment processors and fraud-prevention providers;
• From shipping, fulfillment, and delivery partners;
• From analytics or advertising providers, where enabled; and
• From publicly available or legally permitted sources.

How We Use Personal Information

We may use personal information to:

• Process, confirm, fulfill, and deliver orders;
• Provide order updates and delivery notifications;
• Process payments, returns, replacements, and refunds;
• Respond to customer questions and support requests;
• Verify transactions and prevent fraud, abuse, and security incidents;
• Maintain customer accounts and purchase histories;
• Improve website performance, navigation, products, and customer service;
• Measure website traffic and understand how visitors use our store;
• Send marketing communications where permitted or consented to;
• Maintain business, tax, accounting, and compliance records;
• Enforce our policies and protect our legal rights; and
• Comply with applicable laws, regulations, court orders, and lawful requests.

How We Use Customer Telephone Numbers

A telephone number may be collected when it is reasonably necessary to process or deliver an order. We may use or disclose a customer telephone number for purposes including:

• Printing required delivery information on shipping labels;
• Allowing a shipping carrier to provide delivery updates;
• Resolving delivery problems or confirming an address;
• Contacting a customer about an order or support request;
• Preventing fraudulent transactions; and
• Meeting applicable recordkeeping or legal requirements.

We do not sell customer telephone numbers for monetary compensation. Access to telephone numbers is limited to authorized personnel and service providers that need the information for legitimate business purposes.

Telephone number records are retained only for as long as reasonably necessary for order processing, customer service, fraud prevention, legal compliance, dispute resolution, and other purposes described in this policy.

How We Disclose Personal Information

We do not disclose personal information indiscriminately. We may disclose relevant information to the following recipients when reasonably necessary.

Shopify

Our online store may be hosted and supported by Shopify. Shopify processes certain customer and website information to provide ecommerce, checkout, security, and related platform services.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Payment and Fraud-Prevention Providers

Payment processors, banks, card networks, and fraud-prevention providers may process transaction and payment-related information to authorize payments, prevent fraud, process refunds, and meet financial compliance obligations.

Shipping and Fulfillment Providers

We may provide names, addresses, telephone numbers, email addresses, and order details to warehouses, fulfillment partners, postal services, couriers, and delivery providers when needed to fulfill and deliver an order.

Technology and Professional Service Providers

We may work with hosting providers, website applications, cloud storage providers, customer service systems, email providers, analytics services, accountants, insurers, auditors, and legal advisers.

These providers are permitted to process information only for the services they provide to us, subject to applicable agreements and legal obligations.

Legal and Safety Disclosures

We may disclose personal information where we reasonably believe disclosure is required to:

• Comply with applicable law or a valid legal request;
• Respond to a court order, subpoena, or regulatory inquiry;
• Investigate fraud, security incidents, or prohibited activity;
• Protect customers, MISINI, or other parties from harm; or
• Establish, exercise, or defend legal claims.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, insolvency proceeding, or other business transaction. Where required, affected individuals will be informed of material changes to the handling of their information.

Sale and Sharing of Personal Information

MISINI does not knowingly sell personal information in exchange for money.

However, some privacy laws may define certain disclosures involving advertising cookies, analytics technologies, or advertising partners as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where required by applicable law, we will provide appropriate cookie settings or privacy controls through which eligible users can manage or opt out of those activities.

Cookies and Similar Technologies

MISINI and its service providers may use cookies, pixels, local storage, software development kits, and similar technologies to:

• Keep the website and checkout functioning;
• Remember shopping cart contents and preferences;
• Protect accounts and detect suspicious activity;
• Measure website traffic and performance;
• Understand visitor interactions;
• Improve website functionality; and
• Support advertising and marketing where enabled.

Some cookies are necessary for the website to operate. Where applicable law requires consent for analytics or advertising cookies, those cookies should not be activated until the required choice has been obtained.

You may also control certain cookies through your browser settings. Disabling necessary cookies may prevent parts of the website, shopping cart, or checkout from functioning correctly.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications based on your consent or another lawful basis recognized in your location.

You may unsubscribe from promotional emails by selecting the unsubscribe link contained in the message or by contacting misinimoc@outlook.com.

Unsubscribing from marketing does not prevent us from sending non-promotional communications related to orders, payments, deliveries, security, returns, or customer service.

How We Protect Personal Information

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encrypted data transmission, access restrictions, account controls, security monitoring, and the use of established ecommerce and payment providers.

Only authorized personnel and service providers with a legitimate business need should have access to customer information.

No internet transmission, electronic storage system, or security measure is completely secure. For this reason, we cannot guarantee that unauthorized access or a security incident will never occur.

Payment Security

Payment transactions are handled through payment providers made available through our ecommerce platform. Complete card numbers and card security codes are generally submitted directly to those providers rather than stored by MISINI.

Payment processors maintain their own security practices, legal responsibilities, and privacy policies. Customers should review the policies associated with the payment method they select.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• Whether an active customer account or order relationship exists;
• The time required to provide support, returns, refunds, or warranty assistance;
• Tax, accounting, customs, and financial recordkeeping requirements;
• Fraud-prevention and website security needs;
• Applicable limitation periods and dispute-resolution needs; and
• Other applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

International Data Transfers

MISINI, Shopify, payment providers, fulfillment partners, and other service providers may process information in countries other than the country in which you live.

Those countries may have privacy laws that differ from the laws in your location. Where required, appropriate contractual, organizational, or legal safeguards will be used for international data transfers.

Your Privacy Rights

Depending on where you live, applicable law may give you the right to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of eligible personal information;
• Request restriction of certain processing activities;
• Object to certain uses of personal information;
• Withdraw consent where processing is based on consent;
• Request a portable copy of eligible information;
• Opt out of eligible targeted advertising, selling, or sharing activities;
• Appeal certain privacy request decisions where applicable; and
• Submit a complaint to an appropriate data protection authority.

Privacy rights are not absolute and may be subject to identity verification, legal exceptions, recordkeeping requirements, fraud-prevention needs, and other limitations under applicable law.

How to Submit a Privacy Request

To submit an access, correction, deletion, or other privacy request, email:

misinimoc@outlook.com

Please include:

• Your name;
• The email address associated with your order or account;
• Your order number, where relevant;
• The privacy right you wish to exercise; and
• Sufficient information for us to understand and verify the request.

We may request additional information to verify your identity and protect customer accounts from unauthorized requests. We will not discriminate against you for exercising a privacy right available under applicable law.

Children’s Privacy

Purchases through misinimoc.com are intended to be made by adults or by individuals who have the permission and supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent where such consent is required.

If you are a parent or legal guardian and believe that a child has submitted personal information to us without appropriate authorization, contact misinimoc@outlook.com so that we can review the request and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites or services operated independently by other organizations. MISINI is not responsible for the privacy, security, accuracy, or content of those third-party services.

We recommend reviewing the privacy policy of each third-party website or service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change.

The revised version will be posted on this page with an updated revision date. Material changes may also be communicated through the website, customer accounts, or email where required.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, contact:

MISINI Privacy Support
Email: misinimoc@outlook.com
Website: misinimoc.com
Business address: Room 502, No. 34, Second Industrial Zone, Huarong Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen

Frequently Asked Questions