Shipping Policy  

Last updated: July 12, 2026

This Shipping Policy explains how MISINI processes, ships, tracks, and delivers orders placed through misinimoc.com. It also explains estimated delivery times, international shipping, customs charges, courier selection, and what to do if a package is delayed or cannot be delivered.

Delivery estimates are based on the time required to prepare an order and the time required for the shipping carrier to transport it to the destination.

How Total Delivery Time Is Calculated

The total delivery time begins when an order is successfully placed and ends when the package is delivered to the shipping address provided by the customer.

Total delivery time consists of two separate stages:

• Processing time: The time between placing the order and the order being shipped from our warehouse.
• Shipping time: The time between the package leaving our warehouse and being delivered to the destination.

The estimated total delivery time can therefore be calculated as:

Processing Time + Shipping Time = Estimated Total Delivery Time

Business days generally exclude weekends and public holidays unless otherwise stated.

Order Processing Time

Processing time is the period required to prepare your products for shipment. This may include:

• Confirming the order and payment;
• Preparing the selected products;
• Performing product and quantity checks;
• Completing quality-control checks;
• Packing the products securely; and
• Preparing the shipping label and carrier documentation.

Brand Building Sets, LED Kits, and Display Boxes

The estimated processing time for standard brand building sets, LED kits, and display boxes is approximately 1–2 business days.

Building Sets

Building sets may require additional preparation time because different products can have different inventory, packing, sourcing, or preparation requirements.

Please review the “Shipped Within” information shown in the applicable product description before placing your order. The product-page processing estimate takes priority when it differs from the general processing estimate shown on this page.

Standard Shipping Time

After an order has been processed and shipped, the estimated standard shipping time is:

Standard Shipping: 2–7 business days

Standard shipping is currently offered as free shipping for eligible orders and supported destinations unless a different shipping charge is displayed during checkout.

The 8–16 business-day estimate applies to transportation time after dispatch. It does not include the processing period before the package leaves our warehouse.

Estimated Delivery Example

For a standard building set with a processing time of 1–2 business days and a standard shipping time of 2–7 business days, the estimated total delivery period may be approximately:

3–9 business days from the order date

This is an estimate rather than a guaranteed delivery date. Products may take longer if the product page displays a longer “Shipped Within” period.

Shipping Confirmation and Tracking

After your order has been shipped, you should receive a shipping confirmation email containing the available tracking information and instructions for checking the delivery status.

Tracking information may include:

• The tracking number;
• The shipping carrier or logistics provider;
• A tracking link, where available;
• The date the package was dispatched; and
• Any additional delivery instructions.

Tracking activity may not appear immediately after a shipping confirmation is issued. In some cases, the carrier may require additional time to scan and activate the tracking number in its system.

Please allow reasonable time for the first tracking update before contacting customer support.

How Much Does Shipping Cost?

Standard shipping is free for eligible orders and supported delivery destinations unless a different shipping charge is clearly displayed during checkout.

Additional charges may apply when:

• An express shipping method is requested and available;
• The destination requires special handling;
• The delivery address is in a remote or restricted area;
• A package must be resent because of an incorrect customer-provided address;
• The customer refuses delivery without an approved reason; or
• Customs authorities or local carriers impose separate charges.

Any shipping fee charged by MISINI will normally be displayed before the customer completes checkout or confirmed before an optional express shipping service is arranged.

International Shipping Destinations

MISINI can ship to most supported countries and regions worldwide.

The available delivery countries may depend on:

• Carrier coverage;
• Local import restrictions;
• Product restrictions;
• Remote-area service availability;
• Customs requirements;
• Trade or sanctions restrictions; and
• The shipping options available at checkout.

If the website allows you to enter your destination and complete checkout, shipping is generally available to that destination. However, final shipment remains subject to carrier availability and applicable legal restrictions.

If we discover a delivery problem after you place an order, we will normally attempt to contact you within 1–2 business days using the contact information submitted with the order.

If we cannot ship the order to the selected destination, we may offer an alternative shipping solution or cancel and refund the affected order.

How Shipping Couriers Are Selected

Customers may not always be able to select a specific courier during checkout.

We select a suitable carrier based on factors such as:

• The destination country or region;
• The size and weight of the package;
• The products included in the order;
• Carrier service coverage;
• Estimated transportation time;
• Shipping cost;
• Customs processing requirements; and
• Operational reliability.

We aim to choose a practical and reliable shipping service for the selected destination. However, we cannot guarantee that a customer’s preferred carrier will be available.

Express Shipping

Express shipping may be available for certain products, orders, and destinations upon request. It may not be available directly through the standard checkout options.

Before placing an urgent order, contact us to ask whether an express delivery method is available. Please include:

• The product links or product names;
• The quantity required;
• The destination country;
• The postal code;
• The desired delivery date; and
• Your contact email address.

Express shipping normally requires an additional shipping fee. The applicable fee and estimated delivery time must be confirmed before express shipping is arranged.

Selecting an express service does not guarantee that customs authorities will release the package without inspection or delay.

Customs Duties and Import Charges

International orders may be inspected by customs authorities in the destination country. Customs duties, import taxes, brokerage charges, clearance fees, and other local charges may be imposed after the package arrives in the destination country.

Unless checkout expressly states that duties and taxes are included, these charges are generally the responsibility of the recipient.

MISINI does not control:

• Whether customs authorities inspect a package;
• The amount of import duty or tax charged;
• The time required for customs clearance;
• Local documentation requests; or
• Additional fees charged by customs brokers or local carriers.

Customers are responsible for confirming local import rules before placing an order. Refusing to pay customs charges may result in the package being delayed, returned, abandoned, or destroyed according to local customs and carrier procedures.

Possible Delivery Delays

Delivery estimates are provided in good faith but are not guaranteed. A shipment may be delayed because of circumstances including:

• Customs inspections or clearance delays;
• Incorrect or incomplete shipping addresses;
• Carrier network disruptions;
• Severe weather or natural disasters;
• Public holidays or peak shopping periods;
• Remote delivery locations;
• Flight, port, or transportation disruptions;
• Local delivery restrictions;
• Government action or regulatory changes;
• High order volume; or
• Events outside our reasonable control.

A delayed tracking update does not always mean that the package has stopped moving. Some carriers provide limited tracking updates while packages move between countries or logistics partners.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout. This includes:

• The recipient’s full name;
• Street and building details;
• Apartment, unit, or room number where applicable;
• City, state, province, or region;
• Postal or ZIP code;
• Country;
• Telephone number; and
• A valid email address.

Please contact us immediately if you discover an address error.

We may be able to correct the address before fulfillment begins, but address changes cannot be guaranteed once the package has been processed, shipped, or transferred to the carrier.

Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by applicable law.

Orders Shipped in Multiple Packages

Products in the same order may occasionally be shipped separately because of product availability, package size, warehouse location, carrier requirements, or different processing times.

When an order is divided into multiple packages:

• Each package may have a separate tracking number;
• Packages may arrive on different dates;
• One tracking number may update before another; and
• No additional standard shipping charge will normally be applied solely because we divided the order into multiple shipments.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check the delivery address shown in your order confirmation;
2. Look around entrances, mail areas, porches, garages, and other safe delivery locations;
3. Ask household members, neighbors, building staff, or reception personnel;
4. Check for a delivery notice from the carrier;
5. Contact the local delivery carrier; and
6. Contact MISINI if the package still cannot be located.

We may request supporting information and cooperate with the shipping carrier to investigate the delivery.

Undeliverable, Refused, or Returned Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;
• Repeated unsuccessful delivery attempts;
• Failure to collect the package;
• Refusal to accept delivery;
• Failure to complete customs clearance;
• Failure to pay required import charges; or
• Local carrier restrictions.

If a package is returned, contact us so that we can review the available options. Depending on the circumstances, we may offer reshipment or a refund after deducting non-refundable shipping, return, customs, or handling costs where permitted by law.

If the return resulted from an error by MISINI, we will provide an appropriate solution without charging the customer for our error.

Damaged Packages or Missing Items

Please inspect the package and products shortly after delivery.

If the parcel arrives visibly damaged, a product is damaged, or an item is missing, contact us promptly and provide:

• Your order number;
• A description of the problem;
• Photographs of the outside shipping package;
• Photographs of the shipping label;
• Photographs of the internal packaging;
• Photographs or video of the damaged product; and
• Details of any missing pieces or products.

Damaged, defective, incorrect, and missing-item claims are reviewed together with our Returns and Refunds Policy.

Contact Shipping Support

For questions about shipping availability, express delivery, tracking, customs, delayed packages, or delivery problems, contact:

MISINI Shipping Support
Email: misinimoc@outlook.com
Website: misinimoc.com

Please include your order number and tracking number, where available, so that we can review your request efficiently.

Frequently Asked Questions