Contact information

Contact MISINI

Last updated: July 12, 2026

Thank you for visiting MISINI. Our customer support team is available to help with product questions, order updates, shipping and tracking, missing pieces, damaged products, returns, refunds, payments, and privacy requests.

To help us respond efficiently, please contact us using the information below and include your order number whenever your request relates to an existing purchase.

Contact Customer Support

Email: misinimoc@outlook.com

Telephone: +86 158 1383 9720

Business hours:
Monday to Friday
9:00 AM–6:00 PM
Hong Kong Time, HKT (UTC+8)

Our support team aims to respond within 24 hours on business days. Messages received outside business hours, during weekends, or on public holidays will normally be reviewed on the next business day.

Please make sure the email address entered in your message is correct so that we can reply successfully. We also recommend checking your spam or junk folder if you have not received a response.

How We Can Help

You may contact MISINI for assistance with:

• Questions about building sets, LED kits, display boxes, and MOC products;
• Product compatibility, contents, instructions, or availability;
• Order confirmation and payment questions;
• Order processing and shipment status;
• Tracking numbers and delivery updates;
• Incorrect, incomplete, delayed, or undelivered orders;
• Missing building pieces or accessories;
• Products damaged during transportation;
• Return, replacement, cancellation, and refund requests;
• Website account or checkout problems;
• Wholesale or business cooperation inquiries; and
• Personal information and privacy requests.

What to Include in Your Message

Providing complete information helps our team understand the issue and reduces unnecessary back-and-forth communication.

For an order-related request, please include:

• Your full name;
• Your order number;
• The email address used to place the order;
• The product name or product link;
• A clear description of your question or problem;
• Your tracking number, where applicable; and
• Clear photographs or video if an item is damaged, defective, incorrect, or incomplete.

Please do not send complete payment card numbers, passwords, card security codes, or other unnecessary sensitive financial information by email.

Order and Payment Support

For questions about an order, payment status, product availability, or order confirmation, email misinimoc@outlook.com.

Include your order number and the email address used during checkout. If payment was submitted but no confirmation email was received, please also check your spam or junk folder before contacting us.

Please do not submit the same order repeatedly while waiting for confirmation, as this may result in duplicate orders or duplicate payment authorizations.

Shipping and Tracking Support

A shipping confirmation email containing available tracking information will normally be sent after your order has been dispatched.

Tracking information may take additional time to appear after the carrier receives the shipment. If your tracking number has not updated, your package is delayed, or the tracking status shows “delivered” but the package cannot be located, please contact us with your order number and tracking number.

For processing times, estimated delivery periods, customs information, and courier selection, please review our Shipping Policy.

Missing Pieces and Product Assistance

If a building set appears to contain missing, incorrect, or damaged pieces, please contact us before returning the complete set.

Please provide:

• Your order number;
• The product name or set number;
• The relevant bag or assembly step number, where available;
• The missing or damaged piece number, color, and quantity; and
• Clear photographs showing the issue.

Our team will review the available information and advise whether troubleshooting, replacement pieces, a replacement product, or another solution is appropriate.

Returns, Replacements, and Refunds

Contact us before sending a product back. Unauthorized returns or products sent to an unconfirmed address may be delayed or may not be accepted.

Return eligibility, damaged-item claims, refund processing, and return shipping responsibilities are explained in our Returns and Refunds Policy.

When requesting a return or refund, include your order number, the reason for the request, and supporting photographs or video where relevant.

Privacy and Personal Information Requests

You may contact us to request access to, correction of, or deletion of eligible personal information associated with your order or customer account.

Email misinimoc@outlook.com with the subject line Privacy Request.

We may request reasonable information to verify your identity before completing a privacy request. Additional information about how personal data is handled is available in our Privacy Policy.

Business and Cooperation Inquiries

For wholesale purchasing, distribution, content licensing, product collaboration, media, or other business inquiries, email:

misinimoc@outlook.com

Use the subject line Business Inquiry and include your company name, website, country or region, requested products, estimated quantity, and a brief explanation of the proposed cooperation.

Business Information

Brand name: MISINI
Website: misinimoc.com
Email: misinimoc@outlook.com
Telephone: +86 158 1383 9720

Business address:
Room 05, Building 33, Zone 2, Langkou Village,
Langkou 1st Road, Dalang Street,
Longhua District, Shenzhen,
Guangdong Province, China

Customer service hours:
Monday to Friday, 9:00 AM–6:00 PM
Hong Kong Time, HKT (UTC+8)

Important Contact Notices

• MISINI will not request your account password or complete payment card details by email.
• Please contact us only through the email address and telephone number published on misinimoc.com.
• Do not send a return package until our support team has confirmed the return instructions and applicable return address.
• Customer support response times may be longer during public holidays, major promotions, carrier disruptions, or periods of unusually high order volume.
• Requests involving banks, customs authorities, shipping carriers, or other independent providers may require additional investigation time.

Frequently Asked Questions