FAQ

MISINI offers detailed building block models, MOC sets, military models, display accessories, lighting kits, and other building-related products. Product contents and specifications are listed on each product page.

Instruction details are shown on the individual product page. Depending on the product, instructions may be provided as a printed booklet, digital file, or another clearly stated format.

Orders are prepared and checked before shipment. Because larger building sets may contain many small components, please contact us if you notice a missing, damaged, or incorrect piece.

Contact our customer service team and provide your order number, the missing piece information, and clear photos of the relevant instruction step or parts list. We will review the issue and provide an appropriate solution.

Processing time is the period between placing your order and the order being shipped. Brand products, LED kits, and display boxes usually require 2–5 business days. For MOC products, please check the “Shipped Within” information on the product page.

Standard shipping normally takes approximately 8–16 business days after the order has been shipped. Delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.

Standard shipping is free for eligible orders unless otherwise stated during checkout or on the product page.

After your order has shipped, you will receive an email containing the tracking number and instructions for checking the delivery status. Please make sure the email address used during checkout is correct.

Tracking information may take several days to update after the parcel enters the carrier network. Delays may also occur during customs clearance or transfer between international and local carriers.

Contact us as soon as possible after placing your order. We will try to assist, but changes or cancellations may not be possible once the order has entered processing or has already been shipped.

Eligible shipped items may be returned within 14 days of delivery. Please contact customer service before returning an item so that we can confirm eligibility and provide the correct return instructions.

Contact us within the return period and provide your order number, photos of the product, photos of the packaging, and a description of the issue. This information helps us review the problem more quickly.

Our support team may first provide troubleshooting guidance. If the problem cannot be resolved, we will review the case and may arrange a replacement or refund according to the circumstances and our return policy.

You can contact us by email at misinimoc@outlook.com. Please include your order number when contacting us about an existing purchase.

Our business hours are Monday to Friday, 9:00 AM to 6:00 PM Hong Kong time. We normally respond within 24 hours, although replies may take longer during weekends, holidays, or periods of high demand.